If we are to make a purchase of reasonable value, our personal policy ensures we visit or research 3 service providers. In this instance Regency Knights was selected as a prospective curtain supplier for our home.
The initial shop visit provided an insight into the quality of manufacture and innovative product line. This coupled with knowledgeable staff and impressive fabric range saw us leave with a furnishing concept and bag of samples.
The communication processes that flowed from that point until completion of installation were most impressive. Each phone call was followed by a confirmation email detailing all necessary information.
The in-home consultation was a customised approach educating us regarding technical considerations, an opportunity to explain our wants, measure, quote and lead time on the spot.
Installation followed as expected. We are thrilled with the results – the quality of fabric and make as well as the effect in the room and usability
Our expectations have been well managed throughout – thank you Regency Knights.